Nairobi Rider Turns Borrowed Bike into a Lifeline for His Family   

At 28 years old, Emmanuel Mutoro is entering his third year as a rider for Glovo, a tech platform connecting customers, businesses, and riders, offering multicategory on-demand services from local restaurants, grocers and supermarkets, that has significantly shaped his life and allowed him to pursue ambitions that once seemed distant. His story is a testament to the transformative power of the gig economy, highlighting both the opportunities it provides and the persistent challenges faced by those on the front lines. 

Before joining Glovo, Emmanuel worked in security. Driven by a desire for a more stable future, he articulated the common struggle, “Maisha ni ngumu, na ma expenses ni mingi” (life is hard and expenses are high). His initial ambition extended beyond being a rider; he aspired to become a driver, particularly for vehicles like those used by tourist drivers, and had even completed National Youth Service (NYS) training as a plant operator. With dedication, he saved a modest amount of money, acquired his own bike through a loan service, and then signed up with Glovo. 

Upon joining, Glovo provided Emmanuel with essential equipment, including a reflector a phone holder, along with a helmet which he paid for in installments. The platform also acquires for the riders bike insurance and a valid license before they can commence work. 

The most profound impact of his time with Glovo, Emmanuel shares, has been his ability to support his siblings’ education. He proudly states that his sisters and brothers have completed their studies and are now beginning to establish themselves. Currently, he has only one sibling left to see through school. Emmanuel, who is not the firstborn and has five siblings, also harbors plans to buy land for his future. This demonstrates the tangible, long-term impact his earnings have had on his family’s upward mobility. 

Emmanuel cherishes several aspects of being a Global rider, he emphasizes that he has reduced Stress and he feels supported by the platform, noting “unasaidiwa” (you are helped). The freedom to decide his own working hours is a significant advantage, allowing him control over his time. However, the path is not without its difficulties. Emmanuel openly discusses the challenges, like fuel costs which is a general disadvantage for any boda boda rider. Riders often fear being dispatched to dangerous areas, especially at night. 

Emmanuel’s typical workday begins early. He aims to be on the road by 7 AM after having breakfast, working until 6 PM, and often continuing late into the night, sometimes until 9 PM. His primary operational areas are Valley Road and Westlands, Nairobi. This rigorous schedule underscores the dedication required to succeed in the gig economy. 

Emmanuel has clear advice for both digital platforms and young individuals considering a career in the boda boda sector. For companies like Glovo, he urges them to “wakuje na nguvu” (come with strength), acknowledging that “boda boda inatuweka inatusaidia sana” (boda boda keeps us going and helps us a lot). This is a call for continued support and investment in the rider community. 

To the youth, he offers a powerful message about financial literacy and integrity: “wakiingia kazi wakifanikiwa wajue kutumia pesa” (when they succeed in the work, they should know how to use money). Furthermore, he stresses the importance of being honest and avoiding theft. 

Emmanuel Mutoro’s journey with Glovo paints a vivid picture of how digital platforms can empower individuals to achieve significant personal and family goals. While offering flexibility and a crucial source of income, it also underscores the need for ongoing support from tech platforms like Glovo and a strong emphasis on responsibility and integrity for those venturing into this dynamic sector.