Opinion: Co-op Bank’s New Nyali Branch Shows Real Care for Customers

Co-operative Bank of Kenya has once again shown why it remains one of the country’s most trusted financial institutions.

The bank recently opened a new Executive Banking Service Excellence Centre at The Promenade Mall in Nyali, Mombasa — a modern and comfortable space designed to serve business people and top clients better.

Speaking during the opening, Director Richard L. Kimanthi said the bank’s main goal is to offer customers the best services and a personal experience that makes banking easier and more enjoyable.

This new centre is part of Co-op Bank’s wider plan to bring quality banking services closer to people across the country.

In the past few months, the bank has opened several new branches, showing its commitment to reach more Kenyans and promote financial inclusion.

While many banks are closing branches and going fully digital, Co-op Bank continues to believe that customers still value a human touch — someone they can talk to, face-to-face.

Nyali, being a growing business hub in Mombasa, is a perfect place for this new centre. It will help local entrepreneurs, professionals, and families get access to better banking services without having to travel far.