Co-op Bank Named Kenya’s Best Retail and Digital Bank by Euromoney

Co-operative Bank of Kenya has been recognised as Kenya’s Best Retail Bank and Kenya’s Best Digital Bank by global financial publication Euromoney, in a double award that highlights the lender’s commitment to customer service, financial inclusion and digital innovation.

The bank shared the announcement on its social media platforms, celebrating the recognition as a reflection of its continued efforts to provide accessible and innovative banking solutions to millions of customers across the country.

In the statement, Co-op Bank said the dual recognition affirms its commitment to delivering exceptional customer experiences, expanding access to financial services and driving digital transformation in Kenya’s banking sector.

“We are proud to be recognised by Euromoney as Kenya’s Best Retail Bank and Kenya’s Best Digital Bank,” the bank said.

Co-op Bank noted that it currently serves more than 9.8 million account holders through its extensive network of 223 branches, over 16,000 agents and digital banking channels, combining traditional relationship banking with modern financial technology solutions.

The lender said the awards reflect the contribution of its customers, employees, partners and stakeholders who have supported its growth journey.

“These awards belong to our customers, colleagues, partners and stakeholders who continue to support our journey,” the bank stated.

The recognition comes as banks continue to invest heavily in digital platforms, mobile banking solutions and customer-focused services to meet the changing needs of consumers.

Co-op Bank said it remains focused on advancing innovation, inclusion and customer-centric banking as it pursues its vision of transforming lives through financial services.