The Co-operative Bank of Kenya has issued a public advisory to its customers regarding its USSD mobile banking services, reaffirming that both *667# and *557# are official access codes for the bank’s mobile banking platform.
In a statement shared with customers, the bank assured users that if they experience any challenges using one of the numbers, they can seamlessly switch to the other without disruption.
“*667# and *557# are both Co-op Bank numbers. If you have any challenges with one, please use the other,” the bank noted.
Read also:Cooperative Bank Wins Top Award at 2024 CIO Awards for Excellence in Banking
This reassurance comes as part of Co-op Bank’s continued efforts to enhance customer experience and ensure uninterrupted access to financial services, especially for clients using feature phones or areas with limited internet access.
Customers are encouraged to reach out to the bank’s support team for any further assistance or clarifications regarding mobile banking services.
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